Network Security

There are a lot of dangers out there.  Computer viruses are all around us, infecting email messages, computers, and files.  Many viruses are just nuisances (such as popping up excessive advertising when you're surfing the web), but some can be very damaging and erase years of information.  Furniture, tools, and inventory can all be replaced by insurance after the disaster -- your company's critical data can only be replaced if you are diligent about security today, before something happens.

We look at network security from a few standpoints:

§  Education.  Educating the users about "safe computing" is our number one priority, because it is the most effective way to avoid problems.  Just think how many billions of dollars could have been saved if employees had been trained to not open strange, virus-ridden email attachments. 

§  Virus Protection.  The Melissa virus, Code Red, and other nasty viruses are out there, and nobody is immune.  Every computer should have a recent anti-virus software program installed, and the virus definitions should be automatically updated regularly.  The newest software will scan email as well, reducing the chance of evil attachments creating damage. 

§  Firewalls.  Any connection to the Internet represents a potential opportunity for someone from the outside to try and "hack" into your network.  Although no network security is completely secure against a dedicated hacker (remember, Yahoo, the CIA, and other huge web sites have been hacked!), we will set up a firewall and security arrangements which will minimize the risks and deter evildoers. 

§  Internal Security.  Statistics show that your own employees are far more likely to create security problems than any outside intruder ever would.  Secure servers, user permissions; activity logging, and minimizing data stored on individual computers are all ways to minimize this threat. 

§  Backups.  It is of critical importance to back up your data regularly to prepare for any number of catastrophes.  Fires, floods, hardware failure, human error, hackers, viruses -- they can all ruin your day (or your career) without backups.  Accounting systems, product designs and drawings, customer mailing lists, payroll records, marketing plans and files. . .   When was the last time you backed up?

For more information or to schedule service, call (772) 807-7558.

Online Automatic Data Backup

Few companies truly do a good job of backing up the data on their server and computers.  There are plenty of ways to do it (tapes, CDs, DVDs, etc.), but they all require effort on someone's part to swap the tapes, check the backup logs, etc.  There must be a better way.

There is.  Online Automatic Data Backup service from Fastteks On-Site Computer Services offers many benefits:

§  Online backup is automatic.  Once your online backup software is installed and your backup sets are set up, backups start automatically. Thereafter, you need do absolutely nothing. You never have to change disks, rotate tapes or label CDs. Studies show that the primary reason that people do not backup their data is because of the hassle and the effort involved. Simply put, online backup takes the inconvenience out of backing up your data.

§  Online backup is offsite.  Perhaps the most important aspect of backing up is that your backups are stored in a different location from your data. After all, if you experience a fire or other disaster, or a theft, your backups are probably as worthless as your computer if they had been stored on top of or next to your computer. With online backup, your data is always stored safely, in not one, but two offsite locations, located miles apart from each other. You never have to take tapes or CDs offsite and put them in storage.

§  Online backup is scalable.  With online backup, you can never run out of storage space. As your data grows, your online storage account can grow with it automatically. There is no having to catalog endless CDs or changing tapes in the middle of a backup.

§  Online backup allows you to easily retrieve data.  How many days would you have to wait to get backup tapes back from storage in the event of a disaster? It could be days, even weeks before your data was recovered and your business was back in operation. Let's say you wanted to recover just one file. How many CDs would you have to search for to find the file that you are looking for? With online backup, you have access to all of your files 24 hours a day, 7 days a week. Retrieve the file you need in just seconds. Have your business completely up and running after a system failure in just hours.

§  Online backup saves you money.  Do you know the only proper way to back up using tapes? You must change them often because tapes wear out. And you must rotate them using multiple sets. Want to automate the process? Buy a high priced tape-changing robot. Even constantly having to buy CDs and DVDs will add up. With online backup, you save money. There are absolutely no installation costs and no equipment to buy. All you pay is one low monthly fee.

§  Online backup lets you sleep easier.  Some studies show that more than half of backups don’t actually work. They appear to be backing up but don't actually transmit any data. Or the storage devices failed or deteriorated while in storage. How sure can you be that your backups are really working? With other methods its hard but with online backup, you can be sure. At any time, you can view all of the files that you have backed up and you can restore them. Online backup provides you with the confidence of knowing that your backups are really there for when you need them.

Your online data is security encrypted at your site and transmitted on a nightly basis to our backup servers across your high-speed Internet connection.  You will receive an email daily from the backup system telling you that your backup was successful or if errors were found.  Online backup is secure (yes, it's HIPAA-compliant), convenient, fast, and inexpensive.  Plans start at $19.95 per month, and most of our Managed Services Plans include online backup FREE.

For more information or to schedule service, call (772) 807-7558.

Disaster Recovery Services

The best time to prevent disasters is before they happen, but nobody is perfect.  We can help you recover your data and get up and running again from any of the following scenarios:

§  A virus infection on your computers and network

§  A critical piece of hardware, such as a hard drive or server, has failed

§  Hacking or security breach

§  Employee sabotage

§  Sudden loss of your existing IT staff (i.e. resignation, death, etc.)

§  Theft, fire, flood, vandalism, etc.

Take a deep breath, and call us at (772) 807-7558.  We will:

§  Respond immediately to you

§  Assess the situation

§  Determine your options and present them to you in plain English, along with an estimate of your costs

§  Help you make the right decisions, with consideration to speed, sensitivity, and costs

§  Execute on your decisions to ensure the best possible outcome

§  Identify causes of the disaster and develop a plan to prevent future recurrence

Nobody can guarantee a perfect outcome in a disaster situation, but we'll provide all the skill and experience we have to create the best possible situation for you

Internet Access

It's a rare situation these days when a company can exist entirely "off-line".  With so much information being moved onto the World Wide Web and the billions of email moving about daily, the Internet has become a major part of business life in the 21st century.

Providing Internet access to your staff is not particularly complicated or expensive.  It really depends on how many employees you have and how much you intend to use the Internet.  We'll help you figure out what options are available to you and get you set up.

Today's most common options are:

§  DSL Service.  DSL uses telephone wiring to connect to the Internet.  The majority of DSL lines are sold by the local telephone company (AT&T, Verizon, or SouthBell, depending on your location), and cost between $25 and $100 per month.  Speeds can be very impressive, depending on the price.  DSL generally doesn't work unless you are located within about three miles of your telephone company's central office.

§  Cable Modem.  Historically geared more towards residential customers, cable modem could be a great option if it's available in your building. Comcast is offering attractive new business plans.  Service costs between $40 and $200 and it's available from one source -- the local cable company.  Speeds are fine for smaller offices. 

§  ISDN.  If you can't get DSL, ISDN is probably the next best thing.  It works fine for very small offices (up to maybe 5-7 employees) and doesn't have the same distance limitations as DSL.  Cost is between $65 and $150, depending on the amount of usage.

§  T1 Line.  A T1 line is a dedicated pipe between you and the Internet, and works best with larger offices.  The problem is that it is significantly more expensive than any of the other options, but for many applications it is just what you need.  The cost depends on the distance from your office to your Internet service provider, but expect monthly costs between $400 and $1,000.

§  Dial-Up.  Using a standard 56K modem and telephone line, a dial-up connection may be perfectly fine for many situations.  Special equipment is available which can dial on demand from the network when someone wants to use the Internet.  Speeds are slow, but acceptable for small offices.  Cost is around $60 per month combined between a dedicated telephone line and Internet access, so often a DSL line (if available) is a better bargain.  Business lines usually are billed for usage, so you pay per minute for dial-up connections.  Can get expensive quickly.

For more information or to schedule service, call (772) 807-7558.

Email and Web Site Hosting

Email and a web site used to be new frontiers, but today have become a routine part of business.  O and O Systems can help you have a professional web site and company email accounts quickly, easily, and inexpensively.

By hosting your email and web services with a company like us, you don't have to invest in your own servers and specialized computer equipment.  We manage everything for you.  To the outside world you have professional email accounts and web site.  Some customers choose not to do the web site and use us for email only.

Enjoy these benefits:

§  Project a professional company image with your own Internet domain name (such as yourbusiness.com).   Send and receive messages from your company's own personalized email addresses (such as Rob@yourbusiness.com).  We can register the domain name for you too! 

§  Each member of your staff can send and receive messages with their own email individual account (rob@yourbusiness.com, Bill@yourbusiness.com) 

§  You can set up special "alias" email addresses (such as info@yourbusiness.com) which point to a different email account. 

§  Your email accounts work from the office, home, and anywhere in the world, using any dial-up or high-speed Internet connection. No need to change how you access the Internet.   

§  You can keep these email accounts even if you change Internet providers (i.e. drop AT&T and change to Comcast, etc.) 

§  MailProtector automatic virus protection service. 

§  Spam filter eliminates most junk mail - up to 85% 

§  Easy, personal set-up process - you can be completely up and running within 48 hours!

For more information or to schedule service, call (772) 807-7558.

Virus Protection and Removal

Virus protection software is mandatory on all computers to prevent data disasters.  With that said, all virus software is not created equal.

We strongly recommend using a centrally managed anti-virus system for businesses with three or more PCs.  There are several reasons that centrally managed software makes sense:

§  Centrally managed software is easy to keep tabs on.  We can look in one place and see the current status of all of your PCs.  Plus if there is a virus infection we can fight it on all PCs simultaneously.

§  We can establish rules that prevent anti-virus software from being disabled, either intentionally or inadvertently.

§  The annual anti-virus subscription for each PC renews at the same time, preventing individual PCs from being without critical protection at any time.

§  Centrally managed software is generally less expensive than purchasing individual copies of anti-virus software

AVG Anti-Virus, our preferred anti-virus vendor, offers first class protection at a very reasonable price.  Deep discounts are available for schools, government, and non-profit organizations.

For more information or to schedule service, call (772) 807-7558

Remote Access

Having the ability to work from home or from the road can provide you and your employees with an unprecedented level of flexibility and efficiency.  Imagine being able to control your computer from a hotel room in Hawaii just as if you were sitting right in front of it.

We have great solutions for remote access for all price ranges. 

For more information or to schedule service, call (772) 807-7558

Virus Protection and Removal

Virus protection software is mandatory on all computers to prevent data disasters.  With that said, all virus software is not created equal.

We strongly recommend using a centrally managed anti-virus system for businesses with three or more PCs.  There are several reasons that centrally managed software makes sense:

§  Centrally managed software is easy to keep tabs on.  We can look in one place and see the current status of all of your PCs.  Plus if there is a virus infection we can fight it on all PCs simultaneously.

§  We can establish rules that prevent anti-virus software from being disabled, either intentionally or inadvertently.

§  The annual anti-virus subscription for each PC renews at the same time, preventing individual PCs from being without critical protection at any time.

§  Centrally managed software is generally less expensive than purchasing individual copies of anti-virus software

AVG Anti-Virus, our preferred anti-virus vendor, offers first class protection at a very reasonable price.  Deep discounts are available for schools, government, and non-profit organizations.

For more information or to schedule service, call (772) 807-7558

General Consulting

O and O Services has extensive experience in many facets of small and medium business IT needs, and we can serve as your trusted advisor:

§  Construction/TI projects.  Bring us in early to consult on your construction and tenant improvement projects to ensure your new building will meet your technology needs today and in the years to come. 

Second opinions.  We would be happy to serve as a disinterested third party to evaluate plans and proposals from others and give you impartial advice. 

For more information or to schedule service, call (772) 807-7558.